Returns & Refunds
We want you to be confident ordering Bubbli. This policy applies alongside your rights under the Australian Consumer Law. Nothing in this policy excludes or limits rights that cannot lawfully be excluded.
Faulty, damaged or incorrect products
If a product arrives faulty, damaged, or is not what you ordered, please contact Bubbli as soon as reasonably possible with your order details. Photographs of the product and packaging may help us assess the issue. Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a replacement, refund or other remedy.
Change-of-mind returns
For change-of-mind requests, we may accept a return where the product is unopened, unused and in resalable condition. Please contact us before sending anything back so we can provide return instructions.
Unless required otherwise by law, the customer is responsible for change-of-mind return postage and any original delivery charge is not refundable. We recommend using a tracked return service.
Products that have been opened
Because Bubbli products are household cleaning products, we generally cannot accept change-of-mind returns once the product has been opened or used. This does not affect your rights where a product is faulty or otherwise covered by Australian Consumer Law.
How to request a return
Contact Bubbli through our Contact page and include your order number, the product involved and the reason for the request. Please wait for return instructions before posting a product back.
Refund processing
Approved refunds will ordinarily be returned to the original payment method. The time taken for funds to appear can depend on the payment provider or financial institution.